What type of company do you belong to?
We are a large clothing manufacturing factory with our own comprehensive supply chain, which encompasses the entire coherent business process, including the procurement of raw materials such as fabrics, the cutting and production of clothing, packaging, transportation, and until the finished products are delivered to customers.
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How long does it take from the production of an order to delivery?
Our order turnaround time is 7 to 15 days. For special rush orders, we will expedite the production and expect to complete the delivery within 3 to 4 days.
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How do you ensure the quality of your products?
We ensure product quality in several ways. Firstly, we source high-quality fabrics from reliable suppliers. Our experienced workers follow strict production processes and we have a professional QC team for thorough inspections at each stage to catch any issues promptly.
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Do you have any offline physical stores?
Currently, we haven't opened any offline physical stores yet. We are a clothing manufacturing company that provides one-stop services covering procurement, production, quality inspection and shipment.
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How many days will it probably take to receive the products after purchasing them?
It usually takes about 7 to 15 working days for you to receive the products after purchasing them. This mainly depends on your location and the shipping method you choose. Domestic deliveries are generally quicker and might take around 5 to 7 working days, while international deliveries could take 7 to 15 working days on average
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Do you offer the service of customizing logos?
Yes, we offer the service of customizing logos. You can add the option of customizing logos when purchasing products, and then upload the file of the logo you need to customize. We will make it for you according to your logo style.
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Are there any production process styles to choose from for customized logos?
Yes. If you have requirements for the logo production process, you can contact us and send us your preferred production process. We will customize your products according to your requirements.
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How do I find the right size of clothing for me?
We recommend that you choose according to the size of the specific style you prefer!
If you still have questions about sizing, please consult our customer service representatives.
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What services do you have?
When it comes to manufacturing clothes, having a well-made tech pack is very important. A tech pack is a document that you need to create in order to communicate your design to a manufacturer. The document contains all of the technical information about your product line in one place. Although it may be difficult to start working on a tech pack, it is important that you take the time to do it correctly. This includes things like finding the right materials, understanding how the product is assembled, and what type of packaging will work best. The following are included in our tech pack service: – Free design consultation – Construction call-outs – Technical drawings to scale – Multiple colorways, print; embellishment details – Basic Graded Specs – Point of measurement diagrams – Bill of Materials (if you have all the materials) – Brand; Care Labels, Folding instructions, Tags; Packaging Price: $50-$100 Lead time: 2 weeks We will gladly provide you with tech pack FREE OF CHARGE if you choose to work with us for clothing manufacturing.
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How can I cancel my order and how long will it take for the refund to appear in my account?
If you placed an order by mistake or need to cancel for any reason, we're here to help. Please contact us at Info@gracegolfwear.com,and we'll do our best to cancel your order and refund your payment. However, please note that our fulfillment team starts on orders quickly, so sometimes we can't cancel in time. Keep in mind it might take some time for the refund to show up in your account, depending on your bank.
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What should I do if I received a wrong item?
We're sorry to hear that! Please send us a photo of the wrong item you received. Once we have that, we'll make sure to get the correct product sent to you right away.
Thanks for your understanding! If you have any other questions, feel free to reach out.
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What if my items/package are lost or damaged?
If your tracking link is not reflecting updates or has stalled midflight, we recommend waiting up to 3 days to allow the carrier to update their systems. If you have still not noticed any updates after 3 days, please submit a claim
If your package has been marked delivered but you do not see your package, we recommend waiting up to 3 days and checking with neighbors or gatekeepers, if applicable, to ensure this package wasn't mis-delivered. If you have still not received your package after 3 days, please submit a claim
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Will I be notified when my order ships?
Once your order has been placed and processed (24-48 hours), you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. (Please make sure your email is filled in and correct)
If you can't find it, please don't worry, email to contact our customer service staff to deal with it. (Please make sure you order from our only official website)
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What is your Price Adjustment Policy?
Our price adjustment policy is:
If you have purchased items that are now on sale, a one-time price adjustment will be honored upon request within 14 days of the original purchase for items that are currently in stock (same style/size/color). In order to receive a price adjustment, please contact our Customer Care Team.
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What forms of payments do you accept?
We accept payments via PayPal, debit cards and other credit cards, etc.
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How do I start a return?
We would like for you to be entirely satisfied with your purchase.We will gladly accept a return or exchange of qualified items purchased from GRACEGOLFWEAR.COM that are in new condition with original tags.Items eligible for returns cannot be washed, worn or altered.
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What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can always contact us with any return questions at Info@gracegolfwear.com. You can also read and understand our return policy:https://admin.pages.com/59e00c-2c
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How do I reset my account password?
If you need to reset the password of your GraceGolfWear account, please contact our customer service team by sending an email to Info@gracegolfwear.com.
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How do I login to my account?
To log in to your gracegolfwear.com account, select "person" in the upper right hand corner of the website. From here, you will be prompted to enter your email and password.
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What are your Customer Care hours?
Our customer service team works during office hours, Monday-Friday from 9:00 AM to 5:00 PM . We aim to reply to your query on the same day, but please allow up to 72 hours for a response.
Our customer service email is: Info@gracegolfwear.com
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